When the Clean Response crew brought flowers to Nancy at her reconstructed townhome, she felt like family. “They treated me just like they would want things done for their own mom or grandmother,” says Nancy, 70, who experienced a house fire in February.
That included things like sending her clothes to be dry-cleaned and carefully cleaning her wood furniture. In fact, Clean Response has the resources to preserve a variety of water-damaged valuables as well as restore homes damaged by smoke and fire. They have helped preserve priceless rugs and art work as well as wine collections, custom appliances and unique architectural details.
The key is acting quickly.
“We’re not the kind of service you’re happy to see at your home…because it’s a crisis, sometimes in the middle of the night,” says Mark Larson, president of Clean Response and an Edina resident. “But we want you to be very happy when we’re done.”
For almost 20 years, Clean Response has answered calls 24 hours a day from homes and businesses. As soon as first responders give the all clear, they can step in with state-of-the-art drying equipment, the muscle to salvage and protect property, and the knowledge to accurately document and assess damage for insurance claims. They work directly with insurance companies on your behalf, helping you get claims processed properly in order to restore your property to its original condition. That includes serving as your contractor and including you in decisions about your property.
Their work is found in single-family homes, high-rise office buildings and industrial sites, churches, schools, apartments, condominiums and even a Ronald McDonald House, but you’ll only notice the quality of their results.
“Our crews work together regularly, which makes them very efficient and respectful of properties and the neighborhood,” Larson says. “Some of our clients value discretion, so we can use different vehicles or come at different times of the day or week. We can also work around the clock to meet a deadline. We know how important it is for people to get back to life and business as soon as possible — and feel comfortable in their restored spaces.”
The approach at Clean Response is full-service, with live dispatchers in their St. Paul offices to respond to emergency calls. They mobilize crews and estimators, and then provide accessible project managers who communicate regularly with clients throughout the claims and restoration process. Certified with the Institute of Inspection, Cleaning and Restoration (IICRC.org), Clean Response is a preferred vendor for restoring properties after water, fire, smoke, microbial or mold damage.
For Nancy, having Clean Response help her preserve and restore her property meant having a home that felt safe again — especially with paint colors, lighting and other items she chose herself.
“They were very professional but, more than that, they were empathetic and genuine,” Nancy says. “My neighbors also have mentioned that the crew was approachable when they had concerns, and they appreciated what a great job they did.”
For more information on Clean Response, visit their informational blog or call 651.646.3408.
Disasters Deserve Clean Response.
Clean Response, Inc.
480 Prior Ave.
Saint Paul, MN 55104-7634
Sponsored by Clean Response
